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| 37040112 | Trainee Physician Milestone Ratings and Patient Complaints in Early Posttraining Practice. | JAMA Netw Open | 2023 |
| 37748938 | A Proposed Approach to Allegations of Sexual Boundary Violation in Health Care. | Jt Comm J Qual Patient Saf | 2023 |
| 34823720 | Honesty and Transparency, Indispensable to the Clinical Mission-Part I: How Tiered Professionalism Interventions Support Teamwork and Prevent Adverse Events. | Otolaryngol Clin North Am | 2022 |
| 35671776 | Balancing Rights and Responsibilities of Key Stakeholders in Addressing Reports of Disrespect Experienced by Patients. | Chest | 2022 |
| 35753995 | Professionalism, Leadership, and a Pilfered Apple. | Jt Comm J Qual Patient Saf | 2022 |
| 36170529 | Supporting the pursuit of professionalism during a crisis. | BMJ Lead | 2022 |
| 35185124 | Professionalism of Admitting and Consulting Services and Trauma Patient Outcomes. | Ann Surg | 2022 |
| 34823722 | Honesty and Transparency, Indispensable to the Clinical Mission-Part III: How Leaders Can Prevent Burnout, Foster Wellness and Recovery, and Instill Resilience. | Otolaryngol Clin North Am | 2022 |
| 34823721 | Honesty and Transparency, Indispensable to the Clinical Mission-Part II: How Communication and Resolution Programs Promote Patient Safety and Trust. | Otolaryngol Clin North Am | 2022 |
| 29683875 | Characteristics of Inpatient Units Associated With Sustained Hand Hygiene Compliance. | J Patient Saf | 2021 |
| 35072608 | Whose Responsibility Is It to Address Bullying in Health Care? | AMA J Ethics | 2021 |
| 34192774 | The My Diabetes Care Patient Portal Intervention: Usability and Pre-Post Assessment. | Appl Clin Inform | 2021 |
| 33168113 | Expanding mandatory healthcare personnel immunization beyond influenza: Impact of a broad immunization program with enhanced accountability. | Infect Control Hosp Epidemiol | 2021 |
| 29547475 | Qualitative Content Analysis of Coworkers' Safety Reports of Unprofessional Behavior by Physicians and Advanced Practice Professionals. | J Patient Saf | 2021 |
| 32247345 | Association of Occupational Distress and Sleep-Related Impairment in Physicians With Unsolicited Patient Complaints. | Mayo Clin Proc | 2020 |
| 31913235 | Developing an Implementation Strategy for Systematic Measurement of Patient-Reported Outcomes at an Academic Health Center. | J Healthc Manag | 2020 |
| 30653052 | Cognitive Skills Assessment for the Aging Orthopaedic Surgeon: AOA Critical Issues. | J Bone Joint Surg Am | 2019 |
| 31215973 | Association of Coworker Reports About Unprofessional Behavior by Surgeons With Surgical Complications in Their Patients. | JAMA Surg | 2019 |
| 30249579 | A Patient-Facing Diabetes Dashboard Embedded in a Patient Web Portal: Design Sprint and Usability Testing. | JMIR Hum Factors | 2018 |
| 29862032 | Patients' perspectives on social and goal-based comparisons regarding their diabetes health status. | BMJ Open Diabetes Res Care | 2018 |
| 30146001 | Unsolicited Patient Complaints Identify Physicians with Evidence of Neurocognitive Disorders. | Am J Geriatr Psychiatry | 2018 |
| 28442609 | Speaking up about traditional and professionalism-related patient safety threats: a national survey of interns and residents. | BMJ Qual Saf | 2017 |
| 28199477 | Use of Unsolicited Patient Observations to Identify Surgeons With Increased Risk for Postoperative Complications. | JAMA Surg | 2017 |
| 25916627 | Patient Complaints and Adverse Surgical Outcomes. | Am J Med Qual | 2016 |
| 27025575 | Using Coworker Observations to Promote Accountability for Disrespectful and Unsafe Behaviors by Physicians and Advanced Practice Professionals. | Jt Comm J Qual Patient Saf | 2016 |
| 25785388 | Stuck in a moment: an ex ante analysis of patient complaints in plastic surgery, used to predict malpractice risk profiles, from a large cohort of physicians in the patient advocacy reporting system. | Ann Plast Surg | 2015 |
| 26199427 | 'Speaking up' about patient safety concerns and unprofessional behaviour among residents: validation of two scales. | BMJ Qual Saf | 2015 |
| 24448052 | Role-modeling and medical error disclosure: a national survey of trainees. | Acad Med | 2014 |
| 24864523 | Programs for promoting professionalism: questions to guide next steps. | Jt Comm J Qual Patient Saf | 2014 |
| 23385054 | An analysis of risk factors for patient complaints about ambulatory anesthesiology care. | Anesth Analg | 2013 |
| 24113595 | Sustained improvement in hand hygiene adherence: utilizing shared accountability and financial incentives. | Infect Control Hosp Epidemiol | 2013 |
| 24195197 | An intervention model that promotes accountability: peer messengers and patient/family complaints. | Jt Comm J Qual Patient Saf | 2013 |
| 22802059 | Pursuing professional accountability: an evidence-based approach to addressing residents with behavioral problems. | Arch Surg | 2012 |
| 22957508 | The case of the entitled resident: a composite case study of a resident performance problem syndrome with interdisciplinary commentary. | Med Teach | 2012 |
| 21708368 | The use of a multidisciplinary morbidity and mortality conference to incorporate ACGME general competencies. | J Surg Educ | 2011 |
| 22013817 | Professionals promoting professionalism. | Jt Comm J Qual Patient Saf | 2011 |
| 20303531 | Medical malpractice claims risk in urology: an empirical analysis of patient complaint data. | J Urol | 2010 |
| 21226384 | Best practices for basic and advanced skills in health care service recovery: a case study of a re-admitted patient. | Jt Comm J Qual Patient Saf | 2010 |
| 20838125 | All trauma surgeons are not created equal: asymmetric distribution of malpractice claims risk. | J Trauma | 2010 |
| 20308825 | Physicians influence and the malpractice problem. | Obstet Gynecol | 2010 |
| 19603686 | A plan for identification, treatment, and remediation of disruptive behaviors in physicians. | Front Health Serv Manage | 2009 |
| 18981793 | Physician practice behavior and litigation risk: evidence and opportunity. | Clin Obstet Gynecol | 2008 |
| 17713305 | Patient complaints and malpractice risk in a regional healthcare center. | South Med J | 2007 |
| 18472985 | Using risk management files to identify and address causative factors associated with adverse events in pediatrics. | Ther Clin Risk Manag | 2007 |
| 18326392 | Confidentiality and privacy in health care from the patient's perspective: does HIPAA help? | Health Matrix Clevel | 2007 |
| 17971689 | A complementary approach to promoting professionalism: identifying, measuring, and addressing unprofessional behaviors. | Acad Med | 2007 |
| 18183762 | Identifying and addressing communication failures as a means of reducing unnecessary malpractice claims. | N C Med J | 2007 |
| 16530143 | Trends in prescribing of antipsychotic medications for US children. | Ambul Pediatr | 2006 |
| 17046497 | Health care access of Hispanic young adults in the United States. | J Adolesc Health | 2006 |
| 16456204 | Relationship between patient complaints and surgical complications. | Qual Saf Health Care | 2006 |